This is a research and development study using quantitative and qualitative methods.  The objectives were to study delays in service procurement in the General Stores Division : Administrative Affairs Department, The Port Authority of Thailand.  The study also aimed to develop service quality and to compare levels of satisfaction among users of the service before and after using the developed service quality.  The populations used in this study were divided into two groups.  One group was composed of total service users from 169 sections in the Port Authority of Thailand (Bangkok Port).  The other group consisted of nine officers involved in material procurement in the General Stores Division. The instruments used in this study were questionnaires for surveying users service satisfaction, data-collection interview and small meeting groups. The quantitative data obtained was analyzed by percentages, Means and Standard Deviation and the qualitative data obtained was analyzed by content analysis and the narrative presented.  Evaluation was made by comparing service quality satisfaction before and after using the developed plan by utilizing the Pair t-test.
             The results indicated that	before developing service quality, the level of satisfaction among users of the service was at a moderate level. The working of the service quality plans was developed by providing counsel and job description to service officers, instructing and  distributing working handbooks and procuring directions and simplifying the working process. After implementing the service development plans, the quality of service  improved.  A comparison among users of the service, before and after implementing service quality developments, showed a  significant difference at a .05 level.  
