This research utilized both qualitative and quantitative techniques.  The objectives of the research were to study both the problems involving service quality teaching and the formulation of service quality improvement strategies and to make comparisons on the level of customer satisfaction both before and after the improvement.  The population consisted of two groups.  The first group involved 1,492 residents of the SM Tower whom of these 400 samples were randomly picked out by the process of Stratified Random Sampling.  The second group comprised of facilitators who were the employees of the establishment (the juristic entity of SM Tower) their total number comprised of 20.  The research process consisted of studying the problems, brainstorming for solutions and suggestions, analysis of the data, formulation of the strategies, implementation of the solutions and evaluation of the improvement.  The tools used in this study were questionnaires on service satisfaction and interviewing service providers.  The statistics used in analyzing the data were percentage, mean, and standard deviation.  The evaluation was to compare the satisfaction level between before and after the improvement.
	The results of the research indicated that the level of satisfaction before the improvement was very low.  The main problems found were in the behavior, the expression, knowledge, ability, responsibility and the system of service itself.  The strategies formulated comprised of training, mentoring, reduction of the steps in the process, and the encouraging of further learning for any persons lacking knowledge in any particular topics.  After the implementation of the improvement process, it was found that the level of the service quality had improved, judging from the average satisfaction level from the service customer.  The level went from 1.72 to 3.86.  An increase of 2.14 was resulted from the implementation of the improvement strategies.  
